Q1: What types of stone can your machinery process?
· A: Our machines are designed to handle a wide range of natural and engineered stone, including granite, marble, quartz, limestone, sandstone, and porcelain slabs. Please specify your primary material when inquiring, so we can recommend the most suitable model and configuration.
Q2: What is the key advantage of your machines compared to others?
· A: We focus on robust construction, precision engineering, and user-friendly operation. Our machines feature high-quality components ,stable frameworks to minimize vibration, and energy-efficient systems, ensuring higher productivity and lower long-term operating costs.
Q3: What is your MOQ (Minimum Order Quantity)?
· A: Our standard MOQ is 1 set for most machines. For large projects or customized models, we are flexible to discuss. Contact us for detailed information.
Q4: What are your payment terms?
· A: We accept various secure payment methods: T/T (Bank Transfer), L/C (Letter of Credit)are most common. Specific terms (e.g., 30% deposit, 70% before shipment) will be detailed in the Proforma Invoice.
Q5: How do you handle shipping and delivery?
· A: We have extensive experience in international logistics for heavy machinery. We handle all export procedures and can ship via sea freight (FOB, CIF, etc.) as per your preference. The estimated delivery time depends on the destination port and is typically 25-45 days after order confirmation and payment. We provide full shipping documents and tracking updates.
Q6: How are the machines packaged for ocean transport?
· A: Machines are securely packaged in weatherproof plywood crates or steel frames to withstand long-distance transport. Critical parts are disassembled, wrapped, and fastened inside the crate. We always provide packaging photos for your confirmation before shipment.
Q7: What is your warranty policy?
· A: We offer a standard 12-month warranty from the date of shipment against any manufacturing defects. Wear-and-tear parts (like blades and belts) are excluded. During the warranty period, we provide free troubleshooting support and ship replacement parts for defective components at our cost (buyer may bear minimal freight sometimes).